My progress is missing
First confirm that you are signed in with the same provider and account used on the other device. Stilloku remains local-first, so allow a connection and keep the app open briefly while synchronization catches up. Never replace a newer active game until you recognize the confirmation shown by the app.
The timer changed after returning
Stilloku stores elapsed play time with the active session. Time spent on the home screen, while paused, or while the app is inactive is not intentionally added. If a restored timer looks wrong, keep the session and report the game mode, difficulty, app version, and device type.
Sign-in help
Google and Apple sign-in require the matching provider account on your device. Passwordless email links should be opened on the device with Stilloku installed. If the link was requested on another device, the app may ask you to enter the destination email again for security.
Stilloku never asks for your Google or Apple password.
Delete an account
Use the in-app profile screen for the fastest verified deletion of your authentication account and synchronized game data. Follow the account deletion instructions.
Ads or consent choices
Ads are requested only when Google’s consent system says they may be requested. If your region requires an ongoing privacy entry point, open Settings → Privacy → Ad privacy choices. Rewarded ads are optional; declining one does not prevent normal puzzle play.
Analytics and privacy
You can disable anonymous product analytics under Settings → Privacy. Read the full Privacy Policy for details about local game data, optional sync, diagnostics, ads, and your rights.
Contact
When reporting a problem, include the platform, device model, app version, game mode, and what happened immediately before the issue. Do not send passwords, sign-in links, puzzle answers, or advertising identifiers.